Faster, stronger action needed on cold homes

Stephen, London
14 January 2011

I've rented in London for the last five and a half years and can only afford low-cost accommodation.

I've rented three different properties - all typical old buildings with single-glazed windows and no draught sealant around doors or windows to minimise heat loss or stop cold coming in.

The heating is old-style radiators which have not been serviced during the term of the tenancy.  At best only 50 per cent of the radiators work to an acceptable level of heating despite desperate efforts to bleed any air blockages.

During these last two winters with snow, ice and extremely low temperatures it has been difficult to keep the house warm.

Natasha Khan, Bat for Lashes

"We suffered the worst mould you could imagine in my student house. Over our 2 year let, it got to the point where you'd have to dodge at least 20 slugs living off moisture in the carpet to reach the bathroom - then inhale black mould spores if the steam from the shower got too much. The cold, draughts and dampness were pretty extreme!"

Need some help?

For free advice on paying heating bills and how to save energy, visit Home Heat Helpline  or call 0800 336699.

Find out your legal rights as a tenant at Shelter or call 0808 800 4444.