Faster, stronger action needed on cold homes

Jenny, Norwich
17 January 2011

As an elderly landlady who rents out a single small property, I value my tenants' warmth and health as highly as my own.

Two years ago I had an up-to-date gas boiler installed in their home. This year, during other renovations, I increased the attic insulation to current standards and replaced the gas fire.

If, as someone living on a smallish pension, I can afford to do this, then so can more regular landlords.

Natasha Khan, Bat for Lashes

"We suffered the worst mould you could imagine in my student house. Over our 2 year let, it got to the point where you'd have to dodge at least 20 slugs living off moisture in the carpet to reach the bathroom - then inhale black mould spores if the steam from the shower got too much. The cold, draughts and dampness were pretty extreme!"

Stop tenants feeling the chill

Stop tenants feeling the chill

Help end dangerously cold homes

Stop tenants feeling the chill

Need some help?

For free advice on paying heating bills and how to save energy, visit Home Heat Helpline  or call 0800 336699.

Find out your legal rights as a tenant at Shelter or call 0808 800 4444.