Faster, stronger action needed on cold homes

Lynne, Dorset
4 February 2011

After 10 years of living in a cold, damp rented flat my daughter is delighted to have moved.  Even while spending a fortune on electric heaters the flat never felt warm and cosy due to the damp.  Three months after she painted some walls they had to be redone, due to the damp.

My grandchildren's thrill at finally feeling warm is a joy to behold.  My four-year-old grandaughter can play in her own bedroom for the first time.  My grandsons no longer have to wear pyjamas plus dressing gown and slipper socks to bed to be warm enough to sleep.

Simple pleasures indeed.  But ones most of us take for granted each winter.

My grandchildren were born in the 21st century - but they've endured one illness after another due to the cold and damp.

And these conditions affected the family's ability to live a normal life.  To try to stay warm, they spent most of their time together in just one room - with very limited space for the children to play and no privacy for the parents.

My family are much happier now.  But how will the new tenants fare in that cold, damp flat?

Natasha Khan, Bat for Lashes

"We suffered the worst mould you could imagine in my student house. Over our 2 year let, it got to the point where you'd have to dodge at least 20 slugs living off moisture in the carpet to reach the bathroom - then inhale black mould spores if the steam from the shower got too much. The cold, draughts and dampness were pretty extreme!"

Need some help?

For free advice on paying heating bills and how to save energy, visit Home Heat Helpline  or call 0800 336699.

Find out your legal rights as a tenant at Shelter or call 0808 800 4444.