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npower fined for consumer complaints mishandling
31 October 2011
Commenting on the news today [Monday 31 October 2011] that npower - one of the big six energy companies - has been fined £2 million by energy regulator Ofgem for mishandling consumer complaints, Friends of the Earth energy campaigner Donna Hume said:
"This fine is yet another example of how consumers around the country are suffering at the hands of the big energy companies.
"It's a national scandal that the Big Six are raking in massive profits from expensive dirty fuels while people shiver in their homes and struggle to pay their bills.
"Just today the Government has cut support for people reducing their bills by producing their own clean energy when it should be getting tough on the energy companies.
"We urgently need the Government to launch a full public inquiry into the behaviour and influence of the energy companies and help for people to reduce their bills - it's time for David Cameron to fight for clean energy we can all afford."
Notes to editors:
1. Friends of the Earth research shows that a green energy revolution is needed to stabilise energy bills in the long run. For information see: http://www.foe.co.uk/resource/press_releases/emr_12072011.html
2. Friends of the Earth believes the environment is for everyone. We want a healthy planet and a good quality of life for all those who live on it. We inspire people to act together for a thriving environment. More than 90 per cent of our income comes from individuals so we rely on donations to continue our vital work. For further information visit www.foe.co.uk.
If you're a journalist looking for press information please contact the Friends of the Earth media team on 020 7566 1649.
Published by Friends of the Earth Trust
Last modified: Oct 2011
