Privacy policy

This is the website of Friends of the Earth.

Friends of the Earth is a collective name for Friends of the Earth Trust, registered charity 281681, company number 1533942, and Friends of the Earth Limited, company number 1012357, both of which are data controllers of your information under the Data Protection Act 1998.

This includes Friends of the Earth Northern Ireland and Friends of the Earth Cymru/Cyfeillion y Ddaear Cmyru.

Contact information

Our postal address is:

1st Floor,
The Printworks,
139 Clapham Road,
London,
SW9 0HP

We can be reached online or phone +44 (0)20 7490 1555.

Introduction

At Friends of the Earth we take your privacy very seriously and we’re committed to protecting your personal information online.

This statement explains how we collect and use the information which you give us. A link to this policy is available from all websites to which it applies.

Our aim is to safeguard your privacy whilst providing a personalised and valuable experience. Collecting personal information is necessary if we are to satisfy the expectations and requirements of our supporters, as well as legally required for certain functions such as processing donations.

All data captured is used and held in accordance with the requirements of the Data Protection Act 1998. If you have any requests concerning your personal information or any queries in regard to these practices, please contact our Supporter Care team who can put you in touch with our Data Protection Officer. Details on how to contact us can be found here.

Personal information

In some areas of our website, we ask you to provide personal information that will enable us to enhance your site visit or contact you with information you request or that may be of interest to you, e.g. when you subscribe to our emails, make a donation, or take an online action. We also collect your details when you email or call us with an enquiry or complaint so we can better respond. We also collect information about the things you do on the website, including your account details if you sign up to a direct debit. Examples of your personal information include your name, postal address, phone number and email address.

We may analyse the personal information you provide and may make use of additional information sources to help us build a better profile of you. This helps us to understand you better, to improve the service we’re able to provide and to make sure our communications to you are as relevant as possible. We may also use your personal information to detect and reduce fraud and credit risk.

Our communications

We will only ever contact with you directly using the methods for which we have given your consent.

We want to give you as much control over the ways we communicate as possible, so if you’d prefer we did things differently – or even stop contacting you entirely - communications from us will always explain how to opt-out of future communications or change preferences.

Alternatively, you can always contact our Supporter Care team on 0800 581 051 or email [email protected].

Sharing your data

We will never sell your details to other organisations. If you’ve given your specific consent for us to share your data, we may share your contact details with Friends of the Earth Scotland (only if your home address is in Scotland) or your local Friends of the Earth group.

If you sign a petition which involves a hand in, for example a petition to be handed in to No. 10, it may be necessary to include some contact details on the petition hand in. These details will not be shared further. Otherwise we would only disclose your data if we are obliged to do so by law.

We may occasionally use partner agencies to process information on our behalf, such as a mailing house to post communications to supporters. Third parties to which we transfer your information are only authorised to use that information to fulfil their contractual obligations to us and will not be permitted to use it for any other purpose. We retain full responsibility for how your personal information is used and we conduct comprehensive checks on these companies before we work with them and periodically throughout the duration of our relationship.

Keeping your details up to date

The accuracy of your information is important to us. If you change your home or email address or if any of the other information we hold is inaccurate or out of date, please contact us on 0800 581 051 or email [email protected] so that we can update your details.

Security

We place great importance on the security of your personal information and will always take appropriate precautions to protect it. We don’t have any servers held on-site; they are all run in secured data centres run by 3rd parties.

Our main website (foe.co.uk) and the "checkout" pages on our online shop use secure server software (SSL) with 128-bit encryption: the industry standard for secure commercial transactions. It encrypts all of your personal information, including credit card number, name, and address, so that it cannot be read as the information travels over the Internet. While on a secure page, such as our donation form, the lock icon on the bottom of Web browsers such as Firefox and Internet Explorer becomes locked, as opposed to un-locked, or open, when you are just surfing. Additionally, our choice of payment provider allows us to never hold your credit card details on our website.

Despite all of our precautions however, no data transmission over the internet can be guaranteed to be 100% secure. So, whilst we strive to protect your personal information, we cannot guarantee the security of any information which you disclose to us online and you must understand that you do so at your own risk.

We are take care to protect your personal information offline. We take steps to ensure that access to personal information is restricted to employees who need it and that all Friends of the Earth staff who handle personal information are kept up-to-date on our security and privacy practices. Our employees are notified and reminded about the importance we place on privacy, and what they can do to ensure your information is protected.

We cannot, however, be responsible for the deliberate theft, destruction or inadvertent disclosure of your personal information whether we hold it on or offline.

Website tracking and use of cookies

Every time our website is accessed, we record the date, time and the IP address used, which might in some circumstances be linked to personal data you have given us. Additionally, the device used to access the website may provide us with further information, such as the device and operating system used (your device manufacturer or operating system provider should be able to provide you with more details as to what information is made available. We use all of this data to improve our site performance and to evaluate traffic statistics, such as the times of day and days of week at which we see peak traffic, and to assess the relative popularity of different areas of the site.

Like many websites Friends of the Earth uses cookies in order to provide you with a more personalised web service, including monitoring the performance of our web pages, building up a demographic profile of you based on your use of our website, as well as finding people like you and providing personalised content on social media sites you visit. A cookie is a small piece of information sent by a web server to a web browser, which enables the server to collect information from the browser. Please see our cookies page, for more information on how we use cookies. Further information about cookies, including steps you can take to refuse their use, can be found at the Interactive Advertising Bureau's website www.allaboutcookies.org.

You may avoid the use of cookies by selecting the appropriate settings on your browser (more details in our linked cookies page), however please note that if you do this you may not be able to use the full functionality of this website.

Internet-based transfers

Given that the Internet is a global environment, using it to collect and process personal data necessarily involves the transmission of data on an international basis.  This means for instance that data you pass to us may be processed outside the European Economic Area, although the data will always be held securely and in line with the requirements of UK data protection legislation.  By communicating electronically with us, you acknowledge and agree to our processing of personal data in this way.

Changes

We may make changes to this Policy from time to time. If we change our Privacy Policy we will post the changes on this page. Please revisit the policy when you want to confirm how we use your personal information.

This policy was last revised 20 January 2017.

Your acceptance of this policy

By using our sites, you consent to the collection and use of information by Friends of the Earth in accordance with our Privacy Policy. If you do not agree to this policy, please do not use our sites.

Your rights

Any personal information submitted via our websites is treated in accordance with the Data Protection Act 1998. To find out more about your entitlements under the data protection legislation, visit the Information Commissioner's website: www.ico.org.uk.

Access to your personal information

You have the right under the Data Protection Act 1998, to request details from us of personal information which we hold about you. You can make such a request by email or by post using the above contact information. We will take steps to confirm your identity before releasing any information to you. We have the right to charge a small fee for complying with your request. We will respond to your request within 40 days, unless there are exceptional circumstances.

Privacy policy for minors

The protection of children is very important to us. If you are under 18, please do not provide us with any personal information.

Children should always ask a parent or guardian for permission before sending personal information to anyone online.

Email

We cannot guarantee the confidentiality of any messages transmitted between you and us via email as these are potentially accessible by the public. We will not be liable to you or anyone else for any loss in connection with any email message sent by you to us or by us to you.

Sensitive information

When using or subscribing to our services, you may choose to provide us with information which is defined as sensitive personal information in the Data Protection Act 1998. Examples of sensitive information include details of your ethnicity or state of health. As with all of the personal information which you provide to us, we shall use and store this information carefully in accordance with this privacy policy. We will always explain why we are collecting this kind of information if we ever ask for it.

This privacy policy is governed by the laws of England, Wales and Northern Ireland.

Two people in an office meeting
Two people in an office meeting